Based on the technology already exist, a product could combine some identity methods, passengers only need to carry one wrisband which might have the information of boarding pass, passport and so on.
Instructions of prototyping：
list the methods in order from 1 to 10 which is most suitable for you.
check in→security→waiting→boarding→flying→landing→luggage collection→custom
Based on each of the stages, pick up the information you think is most relevant.
Test prototyping with participants:
1) The small blue cards are the verification methods. Participants would be asked give a order of those methods from the easiest acceptable to unacceptable method. The reason to do those is to get the feedback from passengers about different verification, and the most convenient way might be used in the wristband verification in the development of the project.
2) Participants go through each stage of airport system, and pick up the relevant information they need in different stage. And then participants would be asked to explain why the information they think is important.
The reason doing this rough prototype, is by making a physical object to discuss and the potential outcome with the international students. In the next stage of the project, data i got would be analysed, and create a personas and scenario to make the project be understood.
This A3 sheet is the data i collected from the interviews. The red circles are positive and blue one is negative experience. In order to make the data more well organized and persuaded. Several charts have been drawn to explain the information.
The chart has been separated into 10 sections. It is quiet easy to tell that the stages of check in, security and custom have more negative experience.
The red zones are the sections which would we must show the identity.
Those are the opinions from passengers in each stage.
After sharing the data analysis with Dr Sandra Wilson, we separated those I got several directions to choose, one is that he number of piece of evidence about passengers’ identity they need to carry. And the rest of the problems are general some service problem, and I might bring some rough ideas with me and go back to my focus group(international students) and see how do they feel about the prototyping.
Those are the identity touch points passengers normally meet in airport system. And we can tell some certificates would been showed several times in different stage. In order to find more about the relative information, I have done some literature review.
The BioP@ss project (http://www.biopass.eu/)
“The BioP@ss project, funded through the EUREKA micro-electronics cluster MEDEA+, has developed advanced chip cards and embedded software for next-generation biometrics-enhanced passports and identity cards as well as access to pan-European public services. Contactless card scanning and very high speed data interfacing will reduce queues at airports and frontier posts while boosting European security. The technology will improve passengers safety while reducing government administration costs and simplifying access to public pan-European electronic services for citizens. The elements are already being incorporated in systems to meet air travel security standards from 2014.” ( From http://www.sciencedaily.com/releases/2011/10/111014104409.htm)
This project is quite technological, what i’ll do is that understand this project, it might help me to support the project’s future developing. And in the meantime my supervisor Dr Sandra Wilson suggested me that to go back to my focus group again, maybe bring some really rough ideas with me and see how do the participates feel about it.
Several interviews have been done, i got lots of general views but the questions still too wide, i got lots of information about the system. However, it’s various directions. In order to make it more direct, Dr Sandra Wilson who is my expert recommended me to keep the format and change the question into how do passengers feel about the identity sections in the airport system. And I re-organized the stages. Ask interviews which stage they need to show their id, what kind of id they would show, and how do they feel about the identity technology the airport is using. And then i made the board below, in the further research, it might be put in the airport cafe or waiting area for collecting information.
My project focus area should be the identity of the airport, and discover how do passengers feel about airport, However In order to understand the bigger picture of the airport system, I decided to use the A3 sheet(the first picture) to collect people’ s insights. It has 9 stages in general airport system,passengers could draw or write down some experience no matter good or bad or impressive, when they finish it, they could use the expression icons to evaluate each stage, and lastly choose the stages they like best and the one they might not like so much.
This one is finished.
the blue sticky notes means the stage he had more negative emotions and the red one represent the positive emotions.
(Pictures are from Dan Shen)Today we joined Nicholas’ workshop with undergraduate. During the workshop, when we work with undergraduate students(well, theoretically we worked together), what i have lost is the passion to doing the things. Try to doing the right thing and then thinking too much before doing it, make me stop to ding it. And they are really energetic and creative, and good at team work as well, even though most they they didn’t know each other.
Quick, dirty and trying to find everything to use for prototype, even through it might not good enough, when we test it, more problems might comes, such as unstable structure, or not enough space, those problems could be solve or getting better through the test and practice.
In the afternoon, Tom gave us a talk about prototype for the workshop, It is really useful. Although i might not need to hold the workshop, it helped me to think more flexibly. Just like the sheet below which he showed to us from one workshop. Same information same profile, but used a new way to present it which might make more engaged to participates.
Prototyping excise had been done. it is a “prototype” for the’prototype’. We chose the “security”. First, how to define “security”, what is security, we did the mind map. We find out some key words: Security, privacy, online security, identity, government, illegal, undercover and so on. In order to get different opinions of security, we tried to do the napkin excise. We used one side to draw the thing which we thought was important or present ourselves, and let other team members to draw the thing which they thought was important and present ourselves, and then compare them. We realized that what identity we thought general have quite different between someone else thought, and it just made us to think that many things are quite important and we didn’t even aware of.
And then build the scenario and storyboard for the prototype. We had a hypothesis that a young lady found her personal information had been stolen someday without her knowing. And what she could do to deal with the headache problem from different aspects.
And lastly, we “prototype” all Sara’s personal information we know and put them into the envelope and gave it back to Sara. In the meantime it reminds us how much information we leaked from our life without our awareness.
After the excise, I realized that, It is quite important that think before we do it. The thing i lack of is project management, the problem also reflect to my own project. the talk with Fraser and Nicholas，made me think a lot, and i felt far more lost than before, I found much more question marks in my mind, and even doubt my start point of my project if it is correct. As far as i concerned, lost might not be a bad thing for me. Return to the original point to think might help me to move forward further.
I am really glad that feeling lose for last week, finally, i’m back again today…even thought it is not completely. The reason i lost probably forget about my start point, just realized that the topic i made is too wide, the airport system for identity and security is quite complicated. As for the interview with passengers if i only focus on the identity it might be too narrow, and if i focus on the whole system, i was worried about that the answers might be too diverse and separated which might lead to outcomes too hard to analyse. In the meantime, i was afraid to move forward to avoid making mistakes. However, the talk with Fraser Nicholas and Jamie really helped. I have stopped myself before i move forward. And the way to deal with the problem of my lost, I just put the feet on the ground, doing the mind map(even through the map is still really rough). It looks like a rough framework for me with simple timeline. I know it is quiet simple and more details would be added to it.
And now i am working on the questionnaires, but i would like to say it is a culture probe rather than questionnaires, I would like to make the participates more engaged interested.