This A3 sheet is the data i collected from the interviews. The red circles are positive and blue one is negative experience. In order to make the data more well organized and persuaded. Several charts have been drawn to explain the information.
The chart has been separated into 10 sections. It is quiet easy to tell that the stages of check in, security and custom have more negative experience.
The red zones are the sections which would we must show the identity.
Those are the opinions from passengers in each stage.
After sharing the data analysis with Dr Sandra Wilson, we separated those I got several directions to choose, one is that he number of piece of evidence about passengers’ identity they need to carry. And the rest of the problems are general some service problem, and I might bring some rough ideas with me and go back to my focus group(international students) and see how do they feel about the prototyping.
Those are the identity touch points passengers normally meet in airport system. And we can tell some certificates would been showed several times in different stage. In order to find more about the relative information, I have done some literature review.
The BioP@ss project (http://www.biopass.eu/)
“The BioP@ss project, funded through the EUREKA micro-electronics cluster MEDEA+, has developed advanced chip cards and embedded software for next-generation biometrics-enhanced passports and identity cards as well as access to pan-European public services. Contactless card scanning and very high speed data interfacing will reduce queues at airports and frontier posts while boosting European security. The technology will improve passengers safety while reducing government administration costs and simplifying access to public pan-European electronic services for citizens. The elements are already being incorporated in systems to meet air travel security standards from 2014.” ( From http://www.sciencedaily.com/releases/2011/10/111014104409.htm)
This project is quite technological, what i’ll do is that understand this project, it might help me to support the project’s future developing. And in the meantime my supervisor Dr Sandra Wilson suggested me that to go back to my focus group again, maybe bring some really rough ideas with me and see how do the participates feel about it.
minggemingge 